365ace Frequently Asked Questions

Creating a 365ace account takes under two minutes. Visit the 365ace Login page, click the registration option, and fill in your mobile number, a username, and a secure password. You must be at least 21 years old to register. Once you submit your details, a verification code will be sent to your mobile number to confirm your identity before your account is activated.

The minimum age to register and play at 365ace is 21 years old. This applies to all players in Bangladesh regardless of which game, betting market, or payment method they use. Age verification is carried out as part of the account review process. Any account found to belong to a player under 21 will be closed immediately and any deposits refunded to the originating payment source.

Account verification at 365ace requires you to submit a valid government-issued ID — typically a National ID Card (NID), passport, or driving licence. You may also be asked to provide a recent selfie and proof of your payment method (for example, a screenshot of your bKash account showing your registered number). Our team reviews documents within 24-48 hours. Verification is required before processing your first withdrawal.

To reset your 365ace password, go to the login page and select the "Forgot Password" option. Enter the mobile number linked to your account and you will receive a one-time code via SMS. Use that code to set a new password. If you no longer have access to your registered mobile number, contact our support team directly by email with proof of account ownership so we can assist you securely.

No — 365ace strictly permits one account per player. Registering multiple accounts is a violation of our Terms & Conditions and will result in all associated accounts being suspended and any pending withdrawals being voided. If you have accidentally created a duplicate account, contact our support team immediately to have the duplicate closed before any action is taken against your primary account.

To close your 365ace account permanently, send a request to our support team via the email address shown in the footer of this page. Include your registered username and a brief reason for closure. Before we process the closure, any remaining balance will be returned to your verified payment method. If you are closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion tool instead — it offers the same protection while preserving the option to return after a cooling-off period.

bKash deposits on 365ace are credited to your account within a few minutes in most cases. Once you complete the bKash Send Money transaction and submit the reference number in your 365ace deposit portal, our system confirms the payment and updates your balance automatically. During peak hours or national holidays, confirmation may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact support with your bKash transaction ID.

The minimum deposit amount at 365ace is ৳200 BDT, applicable across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no upper cap on deposits, though very large single deposits may trigger an additional verification step as part of our security protocols. We recommend starting with a comfortable amount that fits your budget rather than depositing large sums before you are familiar with the platform.

The minimum withdrawal amount at 365ace is ৳500 BDT. Withdrawals below this threshold will not be processed. There is no maximum single withdrawal limit for verified accounts, though large withdrawals may be split across multiple transactions depending on the payment provider's daily transfer limits. We recommend keeping your account fully verified before you need to withdraw to avoid any delays during the review process.

Withdrawal processing at 365ace typically takes between 1 and 24 hours for verified accounts using bKash, Nagad, or Rocket. Once our finance team approves your request, the funds are dispatched to your registered mobile wallet immediately. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks may take 1-3 business days depending on the receiving bank's settlement schedule. First-time withdrawals may take slightly longer due to the mandatory KYC review.

365ace does not charge any platform fee on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their standard Send Money or Cash Out charges as per their own tariff schedules — these are set by the provider and are outside 365ace's control. We recommend using the Send Money function on bKash and Nagad as it typically carries a lower fee than Cash Out from an agent.

Yes — 365ace accepts deposits via Nagad, Rocket, and Upay in addition to bKash. All four mobile financial services are fully supported for both deposits and withdrawals in BDT. To deposit, navigate to the Cashier section in your account, select your preferred provider, follow the on-screen instructions to send the amount to our designated merchant number, then enter the transaction reference to confirm your payment.

Yes — 365ace offers betting markets on BPL (Bangladesh Premier League), IPL, T20 World Cup, and all major international cricket fixtures involving the Bangladesh Tigers. Available markets typically include match winner, top batsman, total sixes, over/under runs per innings, and live in-play betting during active matches. Markets open 24-48 hours before each fixture and odds are updated in real time throughout the game.

All slot games on the 365ace platform are supplied by certified providers including Pragmatic Play, NetEnt, and Microgaming — all of which use independently audited Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin. RTP (Return to Player) percentages for each slot title are set by the game provider and are publicly available in each game's information panel. No outcome can be manipulated by the player or the platform.

RTP (Return to Player) is the percentage of total wagers that a slot or casino game is designed to return to players over a very large number of rounds. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of spins. RTP is a statistical long-term figure — it does not guarantee any individual session outcome. Higher RTP titles are generally more favourable over extended play, but short sessions can result in any outcome regardless of RTP.

Yes — 365ace is fully optimised for mobile browsers on both Android and iOS devices. The entire platform, including slots, live casino, cricket betting, arcade games, and the HRG Live section, runs directly in your mobile browser with no app download required. The site uses a mobile-first layout so navigation, deposits, withdrawals, and gameplay all function smoothly on screens from 320px upward, including popular Bangladeshi handsets from Symphony, Walton, and Samsung.

365ace offers a wide selection of live casino games powered by Evolution Gaming and Ezugi, including live baccarat, roulette, blackjack, dragon tiger, andar bahar, and game show titles like Crazy Time and Lightning Roulette. Live tables run 24 hours a day with professional dealers. Many tables offer BDT-friendly minimum bet amounts suitable for Bangladesh players at various bankroll levels. You can access the full live lobby from the 365ace Casino section.

365ace offers a welcome bonus for new players on their first deposit. The exact bonus percentage and maximum amount are displayed on the promotions page at the time of registration. To claim the welcome bonus, opt in during the deposit process — the bonus funds are credited to your account automatically once your qualifying deposit is confirmed. Welcome bonuses are subject to wagering requirements that must be met before any winnings derived from bonus funds can be withdrawn.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before the resulting winnings become withdrawable. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before you can withdraw. Not all games contribute equally — slots typically count 100%, while table games and live casino may contribute a lower percentage. Full details are listed in each promotion's terms.

Yes — 365ace periodically offers free spins as part of deposit bonuses, seasonal promotions, and game-specific launch offers tied to new titles from providers like Pragmatic Play. Free spins are typically credited to a specified slot title and expire within a set number of days. Any winnings generated from free spins are added as bonus funds and are subject to the wagering requirements stated in the specific promotion. Check the current promotions section on 365ace for the latest free spin offers.

Yes — 365ace runs a tiered loyalty programme that rewards regular players with points for every real-money wager they place. As you accumulate points, you advance through loyalty tiers which unlock perks such as higher withdrawal limits, dedicated account support, faster KYC processing, exclusive reload bonuses, and personalised promotions timed around events like Eid, Pohela Boishakh, and IPL season. Details of the current loyalty tiers and point values are available in your account dashboard.

No — bonus funds at 365ace cannot be withdrawn directly. They must first be converted into real-money winnings by completing the specified wagering requirement. Your account balance is split into real-money funds (withdrawable at any time) and bonus funds (subject to wagering). Real-money deposits are always used first in gameplay. If you prefer not to accept a bonus, you can opt out during the deposit process so that your deposit is treated as a straightforward real-money balance with no wagering conditions attached.

365ace uses 256-bit SSL encryption to protect all data transmitted between your device and our servers, including login credentials, personal information, and financial transactions. All games are supplied by internationally certified providers with independently audited RNG systems. Player funds are held separately from operational accounts. Our support team is available to address any security concern promptly. We recommend using a strong, unique password and enabling any available two-factor authentication on your account for additional protection.

To set a deposit limit on your 365ace account, contact our support team by email with your registered username and the limit you want to apply — daily, weekly, or monthly. Deposit limit reductions take effect immediately upon confirmation. Requests to increase an existing limit are subject to a mandatory 24-hour waiting period before they take effect, giving you time to reconsider. This tool is one of several responsible gaming protections available to all players at no cost.

To self-exclude from 365ace, send an email to our support team stating clearly that you wish to self-exclude. Include your registered username. Self-exclusion suspends your account for a minimum of six months, during which you cannot log in, deposit, or place bets. The exclusion is processed within 24 hours. After the minimum period expires, reinstatement requires a formal request and a brief support review. We treat all self-exclusion requests as urgent and final — no questions asked.

If you feel gambling at 365ace is negatively affecting your finances, relationships, or mental health, stop playing and contact our support team immediately. We can activate a cooling-off period, set loss limits, or process a full self-exclusion — all within 24 hours and at no cost to you. Speaking with a trusted friend, family member, or a professional counsellor is also a strongly recommended step. You do not need to be in crisis to seek help — early action makes a significant difference.

Yes — 365ace takes data privacy seriously. Your personal details, transaction history, and payment information are stored on secure, encrypted servers and are never shared with third parties for marketing purposes without your consent. Access to account data is restricted to authorised staff only and is subject to strict internal access controls. For full details on how we collect, store, and use your data, please read our Privacy Policy, which is linked in the footer of every page on this site.