365ace Privacy Policy
Your personal data belongs to you. This policy explains exactly what information 365ace collects from Bangladesh players, how it is used, how long it is retained, and the controls you have over your own data.
1. Introduction and Scope
365ace is committed to protecting the privacy of every player. We understand that our players trust us with sensitive personal and financial information, and we treat that responsibility seriously. This Policy sets out in clear, plain English what data we collect, why we collect it, how we use it, who we may share it with, and what rights you have in relation to your own data.
This Policy applies to all personal data submitted through account registration, deposit and withdrawal transactions, customer support interactions, identity verification processes, and any other touchpoint between you and the 365ace platform. It covers data collected via the website as accessed on mobile browsers on Android and iOS devices, as well as on desktop browsers.
We may update this Policy from time to time in response to changes in our services, technology, or applicable data protection requirements. Where changes are material, we will notify registered players via the platform. The date at the top of this Policy indicates when it was last revised. Your continued use of 365ace after any revision constitutes acceptance of the updated Policy.
2. Personal Data We Collect
365ace collects personal data in two ways: information you provide directly when using the platform, and information collected automatically as you interact with our services. The categories of data we collect are set out below.
3. How We Use Your Personal Data
365ace uses personal data only for purposes that are necessary to deliver and improve our services, meet our legal obligations, and protect the safety of our platform and players. We do not sell your personal data to third parties.
Purpose 3.1
Account Management and Service Delivery
We use your registration data to create and maintain your account, process deposits and withdrawals through bKash, Nagad, Rocket, and Upay, and deliver the games, betting markets, and platform features you access. Without this data, we cannot provide the core service.
Purpose 3.2
Identity Verification and Fraud Prevention
We process identity and payment data to verify that you meet our minimum age requirement of 21 years, that you are the genuine account holder, and that your transactions are legitimate. This protects you and the integrity of the platform against fraud, money laundering, and underage gambling.
Purpose 3.3
Customer Support
When you contact our support team, we use your account data and communications history to investigate your query, resolve disputes, and provide accurate assistance. Support records are retained to help resolve any follow-up issues and to improve our support quality.
Purpose 3.4
Responsible Gaming Monitoring
We monitor betting patterns, session frequency, and deposit behaviour to identify signs of problem gambling. Where our systems flag a concern, we may proactively contact you or apply protective measures. This use of your data is in your best interest and forms part of our responsible gaming commitment.
Purpose 3.5
Platform Security and Integrity
Technical and device data is used to detect and prevent unauthorised access, identify bot activity, flag multiple accounts registered from the same device or IP address, and protect the platform against exploitation and collusion.
Purpose 3.6
Promotions and Personalised Offers
With your consent where required, we may use usage and behavioural data to tailor promotional offers, bonus notifications, and game recommendations relevant to your activity on 365ace. You may opt out of marketing communications at any time by contacting our support team.
4. Cookies and Tracking Technologies
365ace uses cookies and similar technologies to ensure the platform functions correctly and to improve your experience. Cookies are small text files stored on your device by your browser when you visit our site. We use the following categories of cookies.
- Strictly Necessary Cookies: Required for the platform to operate. These include session authentication tokens, security cookies, and cookies that remember your login state. You cannot opt out of these without ceasing to use the platform.
- Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool settings, so you do not have to re-enter them on each visit.
- Analytics Cookies: Collect aggregated, anonymised data about how players use the platform — which pages are visited most, how long sessions last, and where users drop off. This data helps us improve the site. No individually identifiable data is included in analytics reports.
- Performance Cookies: Monitor platform load times and technical performance to help us identify and resolve technical issues that may affect your experience.
You can manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain platform features. We do not use third-party advertising cookies or cross-site tracking technologies that share your data with advertising networks.
5. When We Share Your Data
365ace does not sell, rent, or trade your personal data to third parties. We share data only in the limited circumstances described below, and only with parties bound by appropriate data protection obligations.
5.1
Payment Processing Partners
We share the minimum necessary transaction data with mobile financial service providers (bKash, Nagad, Rocket, Upay) and any partner payment processors to execute your deposit and withdrawal requests. These providers operate their own privacy policies and are not under our direct control once data is passed to them for transaction execution.
5.2
Game Technology Providers
Game sessions hosted by certified providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may involve passing a session token and anonymised player identifier to the game server to initiate and log game rounds. No personally identifiable information beyond what is required for game session integrity is shared with game studios.
5.3
Legal and Regulatory Disclosure
We may disclose personal data where required to do so by law, court order, or regulatory authority. This includes disclosures required as part of anti-money-laundering (AML) obligations or fraud investigations. We will notify affected players of such disclosures where we are legally permitted to do so.
5.4
Identity Verification Services
Where required to perform know-your-customer (KYC) checks, we may share identity documents with a third-party verification service. Such partners are contractually required to use the data solely for verification purposes and to delete it once verification is complete.
6. Data Retention
365ace retains personal data only for as long as necessary to fulfil the purposes described in this Policy or to meet our legal obligations. The retention periods we apply are set out below.
- Active account data is retained for the full duration your account remains open, and for a minimum of five (5) years following account closure to satisfy financial record-keeping and AML obligations.
- Identity verification documents are retained for a minimum of five (5) years following the completion of verification or account closure, whichever is later.
- Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five (5) years following the date of the transaction.
- Support communications are retained for three (3) years from the date of the last communication in the relevant support thread.
- Responsible gaming records (self-exclusion requests, deposit limits, cooling-off periods) are retained indefinitely to prevent circumvention of protective measures by re-registration.
- Analytics and behavioural data is retained in aggregated, anonymised form with no fixed deletion schedule, as it does not constitute personal data once anonymised.
When data is no longer required and retention obligations have expired, we securely delete or anonymise it so it can no longer be attributed to any individual player.
7. How We Protect Your Data
365ace implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data in transit between your device and the 365ace platform is encrypted using 256-bit SSL/TLS encryption. Stored data is held on secured servers with access restricted to authorised personnel only.
We apply the principle of least privilege to internal data access — staff members access only the data necessary to carry out their specific role. All personnel with access to personal data are bound by confidentiality obligations. We conduct regular internal reviews of our data handling practices and access controls.
8. Your Data Rights
As a 365ace player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team using the email address displayed in the footer of this page.
Right 8.1
Right of Access
You may request a copy of the personal data we hold about you. We will respond to verified access requests within thirty (30) calendar days. We may ask you to complete identity verification before releasing account data.
Right 8.2
Right to Rectification
If any personal data we hold is inaccurate or incomplete, you may request that we correct it. Where your registered details have changed (for example, a new mobile number or updated address), you should update your account profile or contact support.
Right 8.3
Right to Erasure
You may request deletion of your personal data in certain circumstances. Note that we cannot delete data we are legally required to retain — for example, transaction records and identity documents subject to AML retention obligations. Erasure requests are processed within thirty (30) days of verification.
Right 8.4
Right to Object to Marketing
You may opt out of receiving promotional communications from 365ace at any time by contacting our support team. Opting out of marketing does not affect service-related communications such as deposit confirmations, withdrawal notifications, or security alerts.
Right 8.5
Right to Data Portability
Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format for transfer to another service. Contact our support team to make a portability request.
9. Third-Party Services and Game Providers
The 365ace platform integrates game content from certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game hosted by a third-party provider, a connection to that provider's servers is established. Each provider maintains its own privacy and data processing practices, which are governed by their own policies. 365ace is not responsible for the data handling practices of game technology providers beyond the contractual obligations we place on them.
Payment processing for BDT deposits and withdrawals involves data transfer to mobile financial service providers (bKash, Nagad, Rocket, Upay). These are independent financial services regulated by the Bangladesh Bank and operate under their own customer data policies. We encourage you to review the privacy policy of your chosen payment provider.
10. Minimum Age and Protection of Minors
365ace is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. If we discover that we have inadvertently collected data from an underage individual, we will immediately delete that data and close the associated account. Any deposits made by an underage player will be refunded to the originating payment source. Winnings accumulated on an underage account are void and will not be paid out.
If you believe a person under 21 has registered with 365ace, please contact our support team immediately. We take underage gambling prevention seriously and we will investigate all reports promptly.
11. Changes to This Privacy Policy
365ace reserves the right to update this Privacy Policy at any time. When we make material changes — for example, changes that affect how we use your personal data or changes to your rights — we will post a prominent notice on the platform and update the "Last Updated" date at the top of this document. Minor clarifications or formatting corrections may be made without formal notice.
We encourage you to review this Policy periodically to stay informed about how 365ace protects your data. For any questions, concerns, or requests relating to this Policy, please reach out to our support team. Our contact email is shown in the footer of every page on this site. Please write to us in English to ensure your request is handled efficiently.
Privacy at a Glance
A quick summary of how 365ace treats your personal data. These cards are a reference aid — always refer to the full sections above for the complete policy.
256-bit SSL
All data in transit is encrypted using industry-standard SSL/TLS. Your sessions are always protected.
No Data Sales
We never sell, rent, or trade your personal data to advertisers or unrelated third parties.
Minimal Retention
Data is kept only as long as legally required, then securely deleted or anonymised.
Your Rights
Access, correct, delete, or export your data at any time by contacting our support team.
21+ Only
We never knowingly collect data from anyone under 21. Underage accounts are closed immediately.
Cookie Control
Non-essential cookies can be managed through your browser. We use no cross-site ad tracking.
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